FAQ Returns & Exchanges

A: We accept returns on unworn items in their original condition with tags attached within 14 days of purchase. For full details, please visit our Returns Policy page.

A: For hygiene and safety reasons, we do not accept returns or exchanges on beauty products if the seal has been broken. However, if the seal remains intact and the product is unused, we are happy to accept returns or exchanges within 14 days of purchase. If you receive a faulty or damaged item, please contact us within 14 days, and we will assist you with a replacement or refund.

A: To start a return or exchange, you have two convenient options:

  1. Visit our website, go to the menu, log in to your account, and view your orders. From there, simply select the item you wish to return and click the return option.
  2. Alternatively, you can contact us at info@lerellefashion.com or info@lerellebeauty.com with your order number and details of the item(s) you wish to return or exchange.

A: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

FAQ General Lashes2Love & Brows2Love Product Information

A: Lashes2Love and Brows2Love are advanced growth serums designed to enhance the length, thickness, and strength of your eyelashes and eyebrows. Formulated with biopeptides and nourishing plant extracts, these products help you achieve fuller, healthier lashes and brows naturally.

A: Yes, our serums are formulated with high-quality, clinically tested ingredients that are safe for continuous use when applied as directed. However, we recommend a patch test before use, especially for those with sensitive skin.

A: These products have not been tested on pregnant or breastfeeding women. For safety, we recommend waiting until after pregnancy or breastfeeding before using them.

Typical Lash Growth Timeline:

  • Weeks 1-3: Improved lash hydration, reduced fallout, and stronger, healthier lashes.
  • Weeks 4-6: Noticeable length and thickness as lash growth is stimulated.
  • Weeks 8-12: Maximum results with visibly longer, fuller, and stronger lashes.

Why It Takes Time:
Eyelashes grow in a natural cycle with three phases (growth, transition, and resting). Lash serums like Lashes2Love work by prolonging the growth phase (anagen) and stimulating dormant follicles to produce new growth.

A: Yes, if you stop using the products, your lashes and brows will gradually return to their natural growth cycle and baseline condition over time.

FAQ Usage Instructions of Lashes2Love & Brows2Love Products

A: Apply a thin layer of the serum along the upper lash line once a day, preferably in the evening, on clean, dry skin. Do not apply to the lower lash line to avoid irritation.

A: Apply a small amount of serum directly onto your eyebrows, focusing on sparse areas. Use once daily, ideally in the evening, on clean, dry skin.

A: Yes, our serums are lightweight and absorb quickly, making them suitable for use under makeup. Allow the product to fully absorb before applying makeup.

A: Missing an occasional application will not significantly impact results. However, consistent use is key to achieving the best outcome.

FAQ Safety and Sensitivity of Lashes2Love & Brows2Love Products

A: If you notice redness, irritation, or discomfort, stop using the product immediately and consult a healthcare professional if the symptoms persist.

A: Our serums are formulated to be gentle and are hypoallergenic, making them suitable for most skin types. We recommend conducting a patch test 24 hours before regular use to ensure compatibility with your skin. Our Biopeptide Serum is specially designed to be even more gentle, ideal for those with heightened sensitivity.

FAQ Results & Maintenance of Lashes2Love & Brows2Love Products

A: Once you’ve achieved your desired results, you can switch to a maintenance routine, applying the product 2-3 times per week to sustain your lashes and brows.

A: Yes, you can use both Lashes2Love and Brows2Love in your daily routine. Apply each product as directed, taking care to avoid over-application.

FAQ Purchase & Packaging

A: Our products are available on our website and in select pharmacies and beauty salons across Ireland.

A: Each serum comes in a 3.5ml bottle, designed to last approximately 8-12 weeks with daily use.

A: Yes

FAQ Fashion

A: At Lerelle, we specialise in high-quality, Italian-made co-ords, suits, and sets for women. Our collections are designed for elegance, comfort, and versatility, catering to special occasions, professional wear, and everyday chic.

A: Our pieces are available in a wide range of sizes to suit different body types. You can refer to our size guide for detailed measurements to find your perfect fit.

A: Our clothing is proudly made using high-quality fabrics sourced from Italy, ensuring durability and sophistication in every piece.

A: No, we do not restock sold-out items. At Lerelle, we focus on exclusivity, ensuring that each piece is special and unique. Once a design is gone, it’s gone, so you can feel confident knowing your outfit is truly one-of-a-kind.

Ordering & Shipping

A: Simply browse our collections, select your desired items, choose your size, and click "Add to Cart." Follow the checkout process to complete your purchase.

A: We offer International Shipping all over the world, please visit our Shipping Information page.

A: Shipping within Ireland typically takes 2-4 days. For international orders, delivery times vary depending on the destination.

A: We offer free shipping on orders over €150. Check our Shipping Information page for details.

FAQ Fashion Care Instructions

A: Each garment comes with a care label for specific instructions. We recommend hand washing or gentle machine washing in cold water for most items. Avoid bleach and harsh detergents to preserve fabric quality.

A: Yes, many of our items can be dry cleaned. Please check the care label for specific recommendations.

Combined FAQs Beauty and Fashion

A: Yes, you can mix and match beauty and fashion products in the same order for your convenience.

A: Yes! We offer gift wrapping for an additional charge. Select the option at checkout to make your purchase extra special.

A: Yes, digital gift cards are available on our website and can be redeemed for any of our beauty or fashion products.

Still have questions?

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